In the patient welcome pack
Provide a clear optional connectivity offer with travel and appointment guidance.
ADD eSIM / MEDICAL TRAVEL
CARE STARTSBEFORE ARRIVAL.
International patients manage appointments, transfers, accommodation and contact with their care team. Reliable access to mobile data can make that journey easier. Include connectivity in the patient experience — with care, clarity and appropriate boundaries.
01
More practical arrival support
02
One coherent patient package
03
A useful optional service
01 / THE OPPORTUNITY
REMOVE ONE ARRIVAL PROBLEM.
Patients traveling abroad for care often receive detailed pre-arrival instructions. Connectivity can belong in the same journey as airport transfers, consultation details and accommodation arrangements.
In a treatment package
Bundle a starter allowance into eligible international patient packages.
For companions
Offer additional connectivity options for family members or traveling companions.
02 / BUSINESS MODELS
SELL. INCLUDE. REWARD.
Use the model that fits your customer journey. The connectivity sits inside a service you already own.
Sell
Offer patients and companions a clear, optional mobile-data service.
Include
Add a starter plan to a suitable international treatment or arrival package.
Reward
Provide connectivity as a courtesy benefit for selected patients or patient-support programmes.
03 / HOW IT FITS
A patient-arrival journey
Start with one clear customer touchpoint. Keep the operating model simple.
- 01
The treatment provider confirms travel and shares arrival information.
- 02
The patient receives a connectivity offer or a prepaid allowance before departure.
- 03
The patient follows supplier setup instructions and uses supported mobile data at the destination.
IMPORTANT / PRACTICAL FIT
Healthcare requires a higher standard of clarity
A travel data eSIM is not a substitute for emergency calling, clinical communications or a local phone service. Never imply guaranteed coverage or emergency access. Keep patient information out of unnecessary sales reporting and agree appropriate privacy, consent and support responsibilities.
04 / QUESTIONS
THE QUESTIONS THAT MATTER.
Should a clinic include connectivity in every patient package?
Not automatically. Offer it where it adds practical value for international patients and companions, with clear opt-in or inclusion terms.
Can patients call emergency services using a data-only eSIM?
A data-only eSIM does not itself guarantee conventional voice calling or emergency-call functionality. Patients should retain appropriate access to local emergency services.
Would the clinic receive patient health information?
A properly scoped connectivity programme should not require medical details for routine distribution. Data handling and privacy roles must be clearly defined.
Who supports activation issues?
The programme needs an accessible technical support route from the chosen provider, especially for patients traveling across time zones.
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